Guest Services
Everything you need for an effortless stay
Everything you need for an effortless stay
From arrival arrangements to guided activities, meals, wellness and special requests, our guest services team is here to make your Tiger Bay experience feel seamless from start to finish.
Before You Arrive
Our team can assist with planning and preparation, including:
- Booking enquiries
- Stay recommendations
- Activity planning
- Transfer guidance
- Group and special occasion arrangements
- General travel information
Tell us what kind of trip you are planning, and we will help shape the experience.
During Your Stay At the Lodge
Once you arrive, our team is available to assist with:
| Activity scheduling |
| Dining requests |
| Wellness bookings |
| Special setups |
| Housekeeping assistance |
| General guest support |
The goal is simple: you should spend less time arranging things and more time enjoying Kariba.
Special Occasions
Moments Worth Marking
Tiger Bay is a beautiful setting for intimate celebrations, romantic escapes, milestone trips, private dinners and small group gatherings.
Whether it is a honeymoon, anniversary, birthday, proposal, executive retreat or hosted experience, our team can help you create something memorable without making it feel overdone.
Access and Getting Here
Tiger Bay is remote enough to feel like a true escape, but accessible enough to plan with confidence. Guests can reach the lodge by air, road and boat, depending on their itinerary, group size and preferred travel style.
By Air
Guests may fly into Kariba or a suitable nearby airstrip by scheduled or charter arrangement, followed by a lodge-coordinated transfer. This is the most efficient option for guests who want to reduce travel time and arrive with minimal road movement.
By Road
Guests travelling by road can be guided on the recommended route, estimated travel time and vehicle requirements before departure. Road access is ideal for guests who prefer a scenic journey, self-drive arrangements or coordinated group transport.
By Boat
Boat access is part of the Tiger Bay experience. Depending on arrival arrangements, guests may complete part of the journey by water, with the lodge assisting on boat transfer planning, safety guidance and arrival timing.
Transfer Support
Our reservations team will recommend the best access option and assist with transfer planning before you travel.